Frequently Asked Rental Questions

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Thank you so much for making my event come together. With so much to do on our first trade show, you really put my mind at ease. You delivered everything you promised. We will be using you again.

- Beth Scadamcia

How do I place a reservation?

Any one of our event specialists can help.


Does Ultimate Rental Services, Inc. Deliver to my area?

We can deliver to almost anywhere. There is a fee based on amount of vehicles needed, time and distance.


What do I get when I have equipment delivered?

When a clients chooses delivery our crew will bring it the location and pick it up from the same location. It is important to be as specific as possible at reservation time about what the crew might encounter at delivery location. At time of delivery the equipment will be delivered to a dock or garage and stacked neatly within 50 feet of the truck. At time of pick up it is expected for the equipment to be in the same location as delivery and stacked neatly and ready to be loaded in the truck. Our crews generally leave early in the morning with a full route so additional fees can be added for long carries and/or wait time.


Who sets up the rental equipment?

We offer set up for all equipment for a reasonable fee. Tents, Stages and Dance Floor prices include set up. Please inquire with your event specialist for prices. Due to time constrants Set-Up must be specified at time of reservation


What size dance floor should I rent?

The rule of thumb: 3 square feet of dance floor per dancing guest 2/3 of the party can be dancing at any one time. For 100 guests that would translate to 33 guests dancing at any one time. 33 guests x 3 sq ft per guest = 99 sq feet, translating to a 10'x10' dance floor. We always recommend that you consult with one of our event specialists for any dance floor rental.


How much room do I need for a tent to be set up?

Typically we like or need to have 5 feet all around the tent, depending on the type of tent that was rented. It is best to ask your event specialist or to order a site inspection.


What size tent should I order for my event?

We have a sizing chart that you can reference or an event specialist can help. We always recommend that you consult with one of our event specialists before renting a tent. Click Here.


When should I reserve my party rental equipment?

We recomend that you reserve it as soon as you can. There really is no exact time but we do occasionally book out and can not take reservations for over a month in advance, but sometimes we can take and order for today.


When is a reservation offically placed?

A reservation is offically placed when either a deposit is placed or an order is paid in full.


What size linen do I need for the tables I rented?

We have many different sized linens available. Please refer to our linen rental size chart. Click Here.


Does Ultimate Rental Services, Inc. do small events?

Yes, we do all sizes and types of events. We can even rent you one table that can be picked up at our location.


Can I pick up and return my rented equipment?

Absolutly, Pick-Up and Return is available during warehouse business hours.


How long is a rental period?

A rental period is usually 1 day use. If a client picks up equipment it is due back the next business day. If we deliver the equipment, we will generally deliver the day before to allow for proper set up and pick up the following business day. Longer rental periods are available but must be stated at the time of reservation.


What if I need more equipment than I ordered?

We always recommend that extra equipment be ordered in advance but in the event that more are needed we can accomodate it as long as we have proper notice and it will be subject to availabilty.


What if i want to decrease my order?

Clients can dercrease their rental equipment amount but should refer to the cancellation policy.


What is the cancellation policy?

Is as follows: Once a reservation is placed it is expected for client to fullfill the contract. However contracts can be equipment and cancelled without penalty if it is cancelled within 24 hours of reservation. If a contract is cancelled before 10 days of the event a full credit will be issued to the account. If a contract is cancelled 3-10 days before the event a 50% credit will be issued to the account. If a contract is cancelled within 2 days prior to event, no credit or refund will be issued.


Can I pay for my rental equipment at delivery?

No, although we have a lot of equipment we need all of the rental equipment paid for in advance to make sure all reservations are fulfilled. Our drivers and installers do accept tips but do not accept payment for rental equipment reservations.

 

Contact Us or Call (630) 468-2800 to inquire about unlisted sizes and shapes or for any table rental.